Refund policy

 

Return Policy

Overview

Due to the nature of lithium batteries and shipping safety regulations, all sales are final unless the product is defective.

We stand behind the quality of our products and will make things right if there is a verified issue.

Warranty Coverage (60 Days)

All lithium batteries are covered by a 60-day limited warranty from the date of delivery.

To be eligible for warranty support:

  • The battery must be registered by the owner through the manufacturer’s online warranty registration

  • The issue must be reported within 60 days of delivery

  • The battery must be deemed non-operational or defective

Non-Returnable Items

We do not accept returns or exchanges for:

  • Change of mind

  • Incorrect product selection

  • Compatibility issues (please confirm fit before purchasing)

  • Normal wear and tear

  • Improper installation or misuse

Defective or Non-Operational Products

If your battery is not working as intended:

  1. Contact us at sales@lithiumbatterypros.com within 60 days of delivery

  2. Provide:

    • Order number

    • Description of the issue

    • Photos or videos (if applicable)

  3. Confirm that your warranty has been registered

We may troubleshoot the issue with you and/or coordinate with the manufacturer.

If the product is confirmed to be defective, we will:

  • Repair or replace the unit, or

  • Provide a replacement shipped at no additional cost

Important Notes

  • Warranty claims without completed registration may not be eligible for coverage

  • Customers are responsible for proper installation and usage

  • In some cases, the manufacturer may handle the warranty claim directly

Questions?

If you have any questions before purchasing, we strongly encourage you to reach out so we can help ensure you select the right battery for your setup.

Contact us at sales@lithiumbatterypros.com